AI-Powered Platform for Business Operations and Sales Automation
An Australia-based company wanted to make daily work easier for small and mid-sized businesses. The platform brings documents, training, leads, and AI calling into one place, and lets AI handle the tasks people do again and again.
Understanding the problem
Small businesses use a mix of tools that don't connect. Leads are called by hand, training is slow and inconsistent, and company information is spread out and hard to find. After a sales call, scoring the lead and booking the next meeting also happen by hand.
Solution overview
Businesses upload their documents, and the platform makes them searchable
It writes SOP scripts from those documents, which an admin can edit and publish
Finished scripts become training videos with AI avatars, no recording needed
An AI voice assistant calls leads and talks to them in real time
After each call, the platform scores the lead, saves the notes, and books a meeting
How we engineered
Documents are broken into parts and stored in a vector database for fast search
A RAG setup so the AI answers using the company's own information, not generic replies
Several AI models work together for different tasks
Real-time outbound calls connect speech, telephony, and the knowledge base
Event-driven steps handle lead scoring, follow-ups, and notifications on their own
The Impact & Results
Less repeated work, since SOPs, training, and lead calls are handled by the platform
Every employee gets the same training, built from the company's own SOPs
Company information sits in one searchable place
Leads are scored, saved, and followed up without staff doing it by hand
Each part can grow as the business gets bigger
Tools used & implementation layers
- Next.js
- Tailwind CSS
- Node.js
- Express
- Gemini
- GPT-based models
- Pinecone
- Cartesia
- Simli
- Twilio
- Cloudinary
- Resend
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